Double Darn You Games Workshop!

You may rememer when I told about my experience of placing an order at Games Workshop. For those who don't remember, you can read it here.
This is the sequel post because after waiting for 18 days the delivery still didn't arrive. The status on the order overview still said it is in progress but I didn't see any progress. So I called the mailorder. Again. Serendipitously I had the same guy on the phone that promised me last time he would check the status and send me an email. Well I think it's unnecessary to mention that I never received an email. Nevertheless I asked him where my delivery is and so he checked the order. He found out that someone just didn't took the order from ordering to shipment after the cash arrived. I told him that this is a great idea in making money but has nothing to do with customer friendlyness. He agreed. He promised me to fix all that and that the delivery will be shipped the same day and he will send me an email when everything is done... I told him that I am totally excited to receive an email from him since he promised me the same thing the last time we talked. If I would have seen his face I think he would have blushed.
A little time later I checked my orders again and found out that the original one was cancelled and another one was created. Also received an (automatic) email that my delivery is on the way.
The only thing that bugs me a little is that the new order has also the 25€ value and I am curious if the grab the cash a second time. Then I would have paid 50€ for a delivery that originally should have costed me 5€ and I would have to call mailorder. Again!
Stay tuned on this exciting journey to the wilderness of a Games Workshop online order process.

Darn you Games Workshop!

So it was my birthday and my cousine wanted to surprise me with two Games Workshop online vouchers. One for 20€ and one for 10€ because a 30€ voucher doesn't exist.
Five days later the vouchers hadn't arrived yet and so she had to call the mailorder. They excused themselves and sent the voucher codes to her and she forwarded them to me. So I activated the codes and was happy for now.
Few days later I wanted to use them and choose some stuff into my shopping cart for about 30€. As I wanted to choose the vouchers for payment I found out that you are only able to choose one voucher per order. What the Hell?!
So I cancelt the order with quite an angry mood.
A day later I decided to order though I am only able to use one voucher (still: what the hell?!). I placed the Krash Thrax from the Inquisitor range into my shopping cart and went to payment. I properly entered my bank account for the remaining 5€ and entered the code for the 20€ voucher. The page sowed me that I had still 5€ to pay which was surprisingly correct. As I clicked the button for sending the order the page started to load and load. After that was done the page showed me my bill and the details to my order that said "amount to pay: 25€"
I shortly was confused and shocked. So I checked again and thought "Maybe the voucher is just not shown" but as a I went back to "My Games Workshop" there was still the 20€ voucher listed as available.
I got a "crew stunned" result...
So I grabbed the phone and called the mailorder. The guy there told me that I might have made a mistake... I told him insistend that I followed all points correctly.
I had two options: First was to cancel the order what was only possible if the article hasn't already been packed or second, I let it be and pay the 25€.
I choose to cancel the order if still possible. He told me that he checks that with the department and give me an email how it turned out.
That was last Thursday, that's 7 days ago and I'm still waiting on that email.
By the way: the money is already gone from my bank account and the model hasn't arrived yet.
Thank you Games Workshop!